CPAP is considered the gold-standard therapy for obstructive sleep apnea, yet is plagued by low patient adherence. To add to the challenge, payors will revoke a patient’s CPAP if they are not “compliant” within the first 90 days. So sleep disorders centers, private practice, and others who have historically promoted their patients’ CPAP usage may consider outsourcing CPAP adherence management to specialized vendors.
Managing CPAP adherence requires continuous monitoring, proactive patient engagement, and intervention when issues arise—tasks that are time-intensive and resource-heavy for a sleep lab, particularly for smaller operations with limited staff. Outside vendors typically offer dedicated teams who specialize in adherence management, leveraging technology like telemonitoring, automated reminders, and artificial intelligence to keep patients on track. These vendors can provide customized support to troubleshoot mask issues, answer patient questions, and offer tailored guidance, which enhances the likelihood of successful long-term adherence—well beyond the first 90 days.
Sleep Review‘s CPAP adherence solutions guide compares options on parameters including supporting evidence, patient and provider contact frequency, pricing structure, and more.
The CPAP adherence solutions compared are:
Sanusom
sovaSage Inc Jeanie Compliance Management Solution
| Company: | Sanusom, Inc | sovaSage Inc |
| Solution: | Sanusom | Jeanie Compliance Management Solution |
| Website: | sanusom.com | sovasage.com |
| Description: | Sanusom was designed to drive long-term adherence backed by research. It has all PAP manufacturer compliance data in one system. A searchable Intervention engine allows non-clinical staff to quickly resolve the most common problems patients face in the early stages of PAP therapy, reducing escalations. | Jeanie is a virtual sleep coach providing continuous patient-centric support 24/7. It provides artificial intelligence (AI)-based and daily monitoring of therapeutic compliance and clinical efficacy. An integrated AI-based and manufacturer-agnostic mask fitting is included. SovaSage has an experienced sleep coach and licensed RT team. Automatic patient onboarding (no hand entering patient data). Virtual patient setup platform with optional licensed RT for patient education. Insurance configurable compliance logic including long-term adherence management. |
| Designed for: | Sleep Disorders Centers | Sleep Disorders Centers, Private Medical Practices, HMEs/DMEs, Health Systems |
| Supporting Evidence: | 90-day compliance rates 16% higher than the industry average; 180-day adherence rates 33% higher than the industry average. | The Jeanie Compliance Management Solution has managed hundreds of thousands of patients and consistently provides 90-day compliance rates in the high 70s or low 80% range. |
| Patient Contact: | Software alerts nonadherence. A dynamic workflow using tools to prioritize patients for outreach. | Patients contacted by their coach, or by Jeanie, when they are having problems and when they are doing well. Managed patients receive, on average, 4x more communication than traditional methods over first 90 days of therapy (a minimum of 12 contacts). |
| Provider Contact: | Providers are contacted in the event of an escalation that cannot be solved by the care team. | Providers have real-time, transparent visibility to all interactions with their patients. Additionally, escalations and associated notes are uploaded into the provider’s software for any patient care issue requiring attention, including a variety of predetermined escalations and predetermined report points during the 90-day compliance period. |
| Pricing: | $13.50 – $17.00 per patient per month, depending on volume | Pricing is based on service level and patient volume |
| Demo Scheduling: | steve[at]sanusom.com | sales[at]sovasage.com |
Last updated in November 2024.
Information for this guide based on data submitted by CPAP adherence solutions marketers. Sleep Review strives for accuracy in all data but cannot be held responsible for claims made by other companies. All CPAP adherence solutions companies get one listing at no charge. Advertisers were offered an extra listing. All options may not be included. Email editor[at]sleepreviewmag.com to be considered for the next update.
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